This course equips you with practical skills to establish a learning and continuously improving IT organization while providing a clear strategic direction. Through the ITIL® 4 Strategist (Direct, Plan, and Improve) training, you’ll gain insights into Agile and Lean work processes and how to utilize them effectively for organizational growth and efficiency.
ITIL® 4 Strategist: Direct, Plan, and Improve
Industry-recognised certification training with BELLS
Course Overview
The ITIL 4 Strategist course provides practical strategies to help you plan and implement continual improvement with agility. This certification is vital for both ITIL Managing Professional and Strategic Leader tracks, as it develops essential skills in planning and ongoing enhancement.
- Exam fee included
- 20 PDUs for self-paced learning
- 2 practice exams
Skills You Will Acquire
- Operating Models
- Governance and Compliance Management
- Workflow Optimization
- Strategy, Tactics, and Operations
- Risk Management in DPI (Direct, Plan, Improve)
- Value Stream Mapping
Who Should Take the Course?
This ITIL 4 Strategist: Direct, Plan, and Improve (DPI) course is designed for IT leaders and managers at all levels, particularly those pursuing the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) certifications. It is also ideal for professionals involved in setting IT direction and strategy, ITSM managers, and ITSM practitioners overseeing IT-enabled products and services. Those responsible for the end-to-end delivery of IT services or existing ITIL qualification holders looking to deepen their expertise will find this course highly relevant.
Pre-requisites
- An undergraduate degree or high school diploma
- Successful completion of the ITIL 4 Foundation exam
What You Will Learn
- Introduction to ITIL 4 Strategist: Direct, Plan, and Improve
- Understanding course objectives
- Direction, policies, risks, and controls
- Planning and continual improvement
- Governance, compliance, and operational models
- Strategy, cascading goals, and effective decision-making
- Defining policies, controls, and guidelines
- Decision-making structures and governance g
- Risk management for service providers
- Building a culture of continual improvement
- Steps in the continual improvement model
- Tools like SWOT, gap analysis, and maturity assessment
- Developing and communicating business cases
- Communication principles and stakeholder engagement
- Organizational change management (OCM) fundamentals
- Establishing feedback channels and interfaces
- Key concepts and reasons for measurement
- Balanced scorecards, KPIs, and success factors
- Relationship between measurement, behaviour, and hierarchy
- Mapping value streams and identifying waste
- Aligning value streams with processes and practices
- Designing workflows and evaluating metrics for improvement
Training Options & Course Fees
Self Paced Learning — starts from S$1040
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- Simulation test papers for self-assessment
- ITIL 4 Strategist: Direct, Plan, and Improve exam voucher included
- 24×7 learner assistance and support
Corporate Training
Upskill or reskill your teams
- Flexible pricing & billing options
- Private cohorts available
- Training progress dashboards
- Skills assessment & benchmarking
- Platform integration capabilities
- Dedicated customer success manager
Speak to our course consultants for the latest schedule, fees and corporate pricing. Use the form on this page or WhatsApp us at +65 8087 0497.
Pre-requisites
- Singapore Citizens, Singapore permanent residents, and holders of Long-term Visit Pass plus (“LTVP+ Holders”) who are aged 21 years old and above
Overview
- Be the first student
- Language: English
- Duration: 10 weeks
- Skill level: Any level
- Lectures: 0
