Prepare for the ITIL® 4 Foundation Certification with our comprehensive blended learning approach. Develop key IT service management skills, enhance team collaboration, and drive business value. Experience a mix of live sessions and self-paced learning, enriched with assessments and practical case studies. This course not only equips you for the certification exam but also empowers you to strengthen IT teamwork and performance.
ITIL® 4 Foundation
Industry-recognised certification training with BELLS
Course Overview
- Comprehensive Practice: 30 quizzes, 2 real-world industry case studies, 4 mock tests, and 6 simulation assessments
- Accredited Curriculum: Lifetime access to recorded sessions and self-paced learning materials
- Earn 22 PDUs: Maximize your professional development with instructor-led sessions
- Official Resources: Access to PeopleCert’s official content
- All-Inclusive Fee: Course fee covers the certification exam
Skills You Will Acquire
- Core ITIL concepts and frameworks
- ITIL process models and their applications
- Enhancing customer experience through ITIL
- 15 essential ITIL best practices
- Foundational ITIL principles
- Effective service level management strategies
- Improving ITSM (IT Service Management) efficiency
Who Should Take the Course?
This ITIL® 4 certification course is ideal for IT executives, architects, operations managers, audit managers, planners, consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Whether you are an experienced IT professional or just starting your career, earning the ITIL® 4 Foundation certification will enhance your skills and career prospects.
Pre-requisites
Participants should have either a high school diploma or an undergraduate degree.
What You Will Learn
- Overview of the Course
- Introduction to Key Concepts
- Understanding Service Management
- Identifying Stakeholders
- Roles of Service Consumers
- Overview of Products and Services
- Exploring Service Offerings
- Service Relationships Explained
- Understanding Value, Costs, and Risks
- Risk Management in Services
- Utility and Warranty Concepts
- Key Insights
- Knowledge Check
- Overview of the Four Dimensions
- People and Organizations
- Role of Information and Technology
- Compliance with IT Regulations
- Selecting Suitable Technologies
- Cloud Computing Fundamentals
- Partner and Supplier Relationships
- Developing Organizational Strategy
- Value Streams and Process Management
- Summary and Key Takeaways
- Knowledge Check
- Components of the SVS
- Breaking Down Organizational Silos
- Key ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
- Principle Interactions
- Summary and Takeaways
- Knowledge Check
- Introduction to the Value Chain
- Planning Activities
- Improvement Initiatives
- Engaging Stakeholders
- Designing and Transitioning Services
- Building or Obtaining Resources
- Delivering and Supporting Services
- Understanding Service Value Streams
- Summary and Takeaways
- Knowledge Check
- Continuous Improvement
- Managing Information Security
- Relationship Management
- Managing Supplier Relationships
- Change Enablement Process
- Incident Management
- IT Asset Management
- Monitoring and Event Management
- Problem Management
- Release Management
- Service Configuration Management
- Service Desk Operations
- Managing Service Levels
- Service Request Management
- Deployment Management
- ITIL Key Terminology
- Summary and Takeaways
- Knowledge Check
Training Options & Course Fees
Self Paced Learning — starts from S$430
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 4 simulation test papers for self-assessment
- ITIL 4 Foundation exam voucher included
- 2 Official Sample Papers from PeopleCert
- Earn 19 PDUs for your continual learning
- 24×7 learner assistance and support
Online Bootcamp — starts from S$430
- Everything in Self-Paced Learning, plus
- Flexi Pass Enabled: Flexibility to reschedule your cohort within first 90 days of access.
- Live, online classroom training by top instructors and practitioners
Corporate Training
Upskill or reskill your teams
- Blended learning delivery model (self-paced eLearning and/or instructor-led options)
- Flexible pricing options
- Enterprise grade Learning Management System (LMS)
- Enterprise dashboards for individuals and teams
- 24×7 learner assistance and support
Speak to our course consultants for the latest schedule, fees and corporate pricing. Use the form on this page or WhatsApp us at +65 8087 0497.
Pre-requisites
- Singapore Citizens, Singapore permanent residents, and holders of Long-term Visit Pass plus (“LTVP+ Holders”) who are aged 21 years old and above
Overview
- Be the first student
- Language: English
- Duration: 10 weeks
- Skill level: Any level
- Lectures: 0
