Gain expertise in creating, delivering, and supporting IT-enabled products and services with the ITIL® 4 CDS Specialist certification. This training provides a comprehensive understanding of service performance, quality, and continuous improvement, along with the tools and methods necessary for successful service management.
ITIL® 4 Specialist: Create, Deliver, and Support
Industry-recognised certification training with BELLS
Course Overview
The ITIL® 4 Specialist: Create, Deliver, and Support course provides the knowledge to integrate value streams and activities for the effective creation, delivery, and support of IT-enabled products and services. It covers essential service management practices within the ITIL framework, including the service creation aspects of ITIL 4. The certification exam is included as part of the course.
- Exam fee included
- Earn 20 PDUs with self-paced learning
- Access to 2 simulation exams
Skills You Will Acquire
- Service design
- Software management
- Release management
- Change enablement
- Service desk management
- Problem management
- Service level management
- Software development
- Deployment management
- Service validation and testing
- Stakeholder satisfaction
- Incident management
- Knowledge management
- Monitoring and event management
Who Should Take the Course?
This course is ideal for IT service managers aiming to achieve the ITIL Managing Professional (MP) designation or those involved in managing IT-enabled services. It is well-suited for ITSM managers, ITSM practitioners overseeing IT-enabled products and services, professionals responsible for end-to-end service delivery, and individuals with existing ITIL qualifications who want to expand their expertise.
Pre-requisites
- An undergraduate degree or high school diploma
- Successful completion of the ITIL 4 Foundation examination
What You Will Learn
- Overview of the ITIL 4 Specialist: Create, Deliver, and Support
- Understanding the core objectives of the course
- Organizational structure and roles
- IT and ITSM skills and competencies
- Workforce planning and employee satisfaction
- Team culture, collaboration, and leadership (e.g., Servant Leadership)
- Integration, data sharing, and advanced analytics
- Automation in service management (RPA, AI, and Machine Learning)
- CI/CD alignment with ITIL
- ITIL service value streams
- Designing and mapping value streams
- Key metrics and performance measures
- Service development and release
- Incident management and improvement through value streams
- Service requirements and build vs. buy decisions
- Selecting suitable vendors and sourcing models
- Service integration management and challenges
- Techniques for effective service delivery
- Managing service queues and work prioritization techniques
- Swarming approach for issue resolution and shift-left strategies
- Handling algorithmic and heuristic tasks
- Challenges and considerations in service management
- Service integration and management (SIAM)
- Creating a continual improvement culture
- Key takeaways and considerations for effective service integration
- Collaborative culture and stakeholder satisfaction
Training Options & Course Fees
Self Paced Learning — starts from S$1040
- Lifetime access to high-quality self-paced e-learning content curated by industry experts
- Simulation test papers for self-assessment
- ITIL 4 Specialist: Create, Deliver and Support exam voucher included
- 24×7 learner assistance and support
Corporate Training
Upskill or reskill your teams
- Flexible pricing & billing options
- Private cohorts available
- Training progress dashboards
- Skills assessment & benchmarking
- Platform integration capabilities
- Dedicated customer success manager
Speak to our course consultants for the latest schedule, fees and corporate pricing. Use the form on this page or WhatsApp us at +65 8087 0497.
Pre-requisites
- Singapore Citizens, Singapore permanent residents, and holders of Long-term Visit Pass plus (“LTVP+ Holders”) who are aged 21 years old and above
Overview
- Be the first student
- Language: English
- Duration: 10 weeks
- Skill level: Any level
- Lectures: 0
