1. For any refund request, trainees are required to fill up Refund Request Form, stating the reason for the request.
2. Upon receipt of the request, Bells Tech will communicate with the trainee to understand the rationale for the request and out in the refund computation under Section: Processing of Request.
3. The trainee is required to acknowledge the refund computation and agree that the refund payment may take several days to be processed. For trainees below 18 years of age, the parent or guardian must provide acknowledgement via Refund Request Form.
4. Upon Student Administration Department approval or acknowledgement, the refunds will be processed as follow:
SkillsFuture Credit (SFC) & Post-Secondary Education Account (PSEA)
• Upon the trainee’s request, Bells Tech will initiate the refund in the Training Management System (TMS). Bells Tech will inform the trainee of the refund amount and provide details on how the refund has been computed. After verification by the Student Administration Department, the Student Administration Department will notify SSG or MOE for processing. Trainees may log in to the respective portal to verify that the refund has been credited back to their account.
Other payment methods (e.g. PayNow)
• Upon the trainee’s request, Bells Tech will arrange a meeting with the trainee to understand the rationale for the refund request. Bells Tech will inform the trainee of the refund amount and provide details on how the refund has been computed. The Student Administration Department will then process the refund accordingly. The maximum processing time, from the trainee’s withdrawal or refund request to the issuance of the eligible refund amount, shall not exceed 7 working days.
5. Upon approval or acknowledgement, Bells Tech would need to notify trainee in writing of the outcome via the following documents: –
• Notification of Refund
6. Bells Tech would need to take note of the maximum processing time, including informing trainees of the final outcome, as follows: –
• Refunds made through SkillsFuture Credit (SFC) or Post-Secondary Education Account (PSEA), including payment made to trainees: the processing timeline shall follow the respective procedures and timelines set by SSG or MOE.
• Refunds made through other payment methods (e.g. Cash / PayNow), including payment made to students: within 7 working days from the trainee’s withdrawal / refund request.
| % of [the amount of Course fees and Miscellaneous Fees paid under Schedules B and C] | If Contracting Party’s written notice of withdrawal is received: |
| 75% | more than 15 working days before the Course Commencement Date |
| 50% | on or before, but not more than 15 working days before the Course Commencement Date |
| 0% | after, but not more than 0 working days after the Course Commencement Date |
| 0% | more than 0 working days after the Course Commencement Date |