Learner Support

Student Support Services

We provide support services and programmes to meet students’ needs and enhance their educational experience.

For New Students

• Communication: Individual calls to students or agents about arrival arrangements, where applicable.
• Health: Medical screening arrangements, where applicable.
• Immigration: Visa and Student Pass applications, where applicable.
• Logistics: Accommodation support, where applicable.
• Finance: Bank account opening support, where applicable.
• Orientation: Student orientation programme.

For Current Students

• Health and safety: Medical insurance, where applicable, and first aid certified staff.
• Academic and personal support: A student counsellor for academic and discipline issues, and a dispute resolution process.
• Learning resources: Online access to learning material references.
• Financial support: Laptop T-Loan Services and Fee Protection Scheme.
• Career development: Certified coach, mentorship sessions, job opportunities from partners and freelance assignments.
• Communication and feedback: Feedback channels and personalised progress updates, including attendance, behaviour, academic performance and student issues.

For Graduates

• Alumni support: Networking opportunities.
• Event invitations: Invitations to Institute events.

Career and Employability Support for SCTP Students

Additional support helps SCTP students prepare for employment and career progression.

• Career readiness: Resume guidance, career advisory, industry insights, employability workshops and job search strategies.
• Employment support: Employer outreach, networking opportunities and interview preparation.